Posts in Customer service
Saving the day with service

I was at an office supply store the other day. It was the last day before a workshop so I was getting some last minute supplies and creative inspiration to finalise the design.  Time was short and I was in a hurry.

Half way through my list I could not get enough of one item. The item I wanted was in stock but not where I could reach it.  I needed assistance to access the supplies stored above – well out of reach from me and the ruler I tried as well. The only way to get access was by ladder.

Help me please

I politely asked the staff person at the checkout counter if she could organise someone to help. She paged a person to assist and told me to wait. 

So I waited.

Five minutes later no help.  So I went up again and asked if I could have some help.  She said she would page someone again. 

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